Terms & Condition

Disclaimer

Please note that by placing an order via this website, you agree to the terms and conditions stated below. Terms and conditions may vary when shopping at one of the company’s showrooms.

All materials including text, pictures and store references on this site are provided as is. The colors observed on this website will depend on the accuracy of your monitor, for which subtle variations must be acknowledged. That being said, there are bound to be variations in color finish and overall look of products.

Payment Terms

Naseej accepts card payments, bank transfers, and Cash on Delivery (limited to certain products). In case of returns, refunds must be made using the same method of payment.

Minimum Order

The minimum order quantity for all fabrics is 2m.

There is no minimum order for home accessories.

Cancellation

Cancellations are only accepted when requested on the same day the order is confirmed, i.e. during order preparation phase. Once the fabrics are cut, cancellations are not accepted and the company’s return & exchange policy will apply (see below).

Order Delivery

Delivery time varies depending on product type. In-stock fabrics and home accessories are shipped within 3 to 5 business days from receipt of payment (national and religious holidays are not included). Delivery time for sold out items may vary between 2-8 weeks; a company representative will get in touch and give a more accurate delivery time when this is the case.

Durations are always an estimate and are subjected to change.

For all fabric/sheer orders, it is highly advisable to carefully check each fabric/sheer item in the order before sending it off to be tailored or upholstered, as the company does not accept the return/exchange of any fabric/sheer order that has been cut or tailored under any condition.

Storing & Transporting Velvets

All velvet fabric rolls must be stored and transported laying down on a hard, flat surface (in a horizontal position) to prevent creasing and crushing of velvet pile. Avoid placing anything on top of the package. Avoid resting velvet fabric rolls (vertically or at an angle) against walls. Naseej is not responsible for velvets stored improperly or for mishandling once shipped.

Refund & Exchange policy

Fabrics & sheers: clients can return or exchange any order within 14 days from delivery date, given that the fabric/sheer is not less than 12m (per item), the fabric/sheer is in its original packaging, and has not been stained, cut or tailored.

Home accessories (tiebacks and cushions): clients can refund or exchange home accessories within 7 days from delivery date as long as they haven’t been used (items are in pristine condition), items are in their original packaging, and all tickets are intact.

Fabrics and accessories on sale cannot be refunded or exchanged.

Clients can refund or exchange by visiting one of Naseej’s showrooms, or by requesting a pickup appointment from the comfort of their homes (see below).

To exchange/refund at one of the company’s showrooms, please notify the company either by email or by phone of the showroom you are intending to return at before heading to the showroom. Once the company representative confirms the notice (either via email or over the phone), kindly head to the agreed showroom and present the item(s) to be returned/exchanged along with the original invoice to one of the company’s sales representatives who is required to check the condition of the item(s) before proceeding with the exchange/refund. If the returned item is a roll of fabric, it may be required for the sales representative to send the roll back to the warehouse before proceeding with the refund, this process usually take 2-4 business days. If the original invoice is not present, the return/exchange will not be available via the showroom. If the textile(s) has been stained, cut, or tailored and/or is not in its original packaging, the sales representative reserves the right to refuse return/exchange of the order.

In regards to home accessories, if the condition of the item(s) has been compromised from usage or poor storage and/or the item(s) is not in its original packaging and/or tags are not in place, the sales representative reserves the right to refuse the return/exchange of the order.

If the order meets the company’s return/exchange terms, the sales representative will proceed to create a refund invoice.

Refund will depend on payment method. For card payments, the refund must be made to the card used to place the order, if the card is not present, the refund cannot be processed at the showroom.

To exchange/refund from home, client can request a pickup appointment by contacting the company’s support team by phone Sunday-Thursday (10am-5pm) or by sending them an email. The pickup service will be issued at a charge; service fee will be determined based on pickup location and package size/weight. The company reserves the right to approve or disapprove the refund/exchange request based on all terms and conditions mentioned above.

If the refund request is approved, the refund will be in the same payment method. Please be noted that the company has no control over the duration of card/bank wire refunds once they have been released by the paying bank, as the duration depends on the receiving bank and may take up to 4 weeks or more.

Shipping costs are nonrefundable. 

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